2010 Customer Satisfaction Survey: 

• 96%+ satisfaction with staff’s courtesy, knowledge, responsiveness, understanding of customer needs and problem solving abilities 

A well-honed team of very capable and detail-oriented experts with years of industry and company experience answer the ILC phones and respond to your online orders, e-mails and faxes. Each day they expedite answers to questions on products, ordering, availability of transportation and technical services. Complete histories of ILC Resources' customers are at the fingertips of each team member. Our follow-through and commitment to customer satisfaction guarantee that you get complete responses quickly. 

For customer convenience ILC Resources offers 24/7 online ordering and twice daily posting of individual orders in our password protected online accounts area. Before accessing this service, customers must register with a password to open an online account. New customers can e-mail or call ILC Resources to open an online account and be guided through this simple process.  Connect with on-line ordering or call 1-800-247-2133 or 1-515-243-8106.